Welcome to our FAQ section, where we address some commonly asked questions to provide you with the information you need.
Why do you charge a per order fee?
How long does it take to get a site live?
How long before you charge me the setup fee?
How do you determine the actual setup fee?
What if it takes longer than 60 days to go live?
What does go live mean?
Infinitely Scalable
The Plan includes a robust Infinitely Scalable feature that allows for unlimited bandwidth, includes chat phone & email support, free updates and feature enhancements, plus early access to new features - all for just 29 cents per order. We’ve got you covered and you never need to worry about outgrowing the Jovy platform or upgrading to a new tier.
There’s no need to game the system, it’s simple pricing. If you get a big burst of orders, we’ll just handle it, no need to worry about anything except filling your orders. And if you’re trying to sell shovels in the summer and sales are sluggish, you don’t need to worry about downgrading.
How The Launch Service Works
We help you with everything, you don’t even need to move a finger. With our help, your shop will be set up in no time, and ready to accept order. You just say the word and it’s live, just like magic.
Some call it white glove service, we call it commonsense. There’s a lot of steps here, even more stuff than we don’t cover in these bullet points. You need a partner to help you through it all. We’re here to do just that.
Onboarding Interview
We get an opportunity to learn about your business.
Initialize your store on Jovy
We get all the “stuff” setup so we can begin importing your data
Pick your theme
Decide colors, logo, fonts, overall general design.
Pull in product assets
Image, titles, descriptions, pricing, categories - will all get pulled in from the platform connection.
Set up Shipping
Determine pricing, connect to Shippo, setup approved carriers.
Other stuff needed on your site
W’ll preload templates for privacy policy, terms and conditions, “Contact Us” forms and pages, and “About Us” pages
Training
We spend as much time as you need to train. We don’t just hand over a link to user documentation.
Study your competition
How do you stand out against your competitors
Setup your domain
Do you have a custom domain or need to get one? We can help.
Connect to an existing platform
This makes onboarding really fast. Let’s connect your site to Etsy, Woo, etc.
Approve home and product pages
We’ll give you some options to choose from based on what we’ve learned about you and your business
Setup Payment Methods
We have integrations with Square, Paypal, and others so we can assist in setting up these accounts for you.
Get found
Submit to Google Search Console and submit sitemap
Go live!
Time to go public and get your site out in the wild. Tell your family and friends.
*We're not the chatty types and can get most clients live in 7 days or less. But sh*t happens so we'll set a max of 60 days to work together and get your site live.
